This Privacy Policy explains what information FlipDash collects, how we use it, and your rights regarding your data. We are committed to being transparent and straightforward about our privacy practices.
1. Information We Collect
Information You Provide Directly
When you register for or use FlipDash, you may provide us with:
- •Account information — full name, email address, and password
- •Business profile — dealer name, dealer license number, business address, phone number, and website
- •Vehicle and inventory data — VINs, purchase prices, sale prices, mileage, condition notes, photos, and expenses
- •Documents — title copies, bills of sale, odometer disclosures, and other uploaded files
- •Payment information — processed and tokenized by Stripe; FlipDash does not store full card numbers
- •Support communications — emails, messages, and requests you send to us
- •Onboarding and preference data — settings you configure within the app
Information Collected Automatically
When you access or use the Service, we automatically collect certain technical data:
- •Log data — IP address, browser type and version, pages visited, timestamps, referring URLs
- •Device data — device type, operating system, screen resolution
- •Usage data — features accessed, clicks, session duration, search queries within the app
- •Cookies and local storage — session tokens, preference data (see Section 7)
- •Camera access — used only during Lane Scan for VIN decoding; camera frames are not stored or transmitted
Information from Third Parties
FlipDash integrates with third-party services that may provide us with data:
- •Vehicle data providers — VIN decoding results, vehicle history reports, market listing data
- •Stripe — payment status, subscription state, last four digits of your card, card brand
- •Analytics services — aggregated usage statistics (if applicable)
2. How We Use Your Information
We use the information we collect to:
- •Create, maintain, and authenticate your account
- •Provide, operate, and improve the FlipDash Service
- •Process your subscription payments and manage billing
- •Send transactional emails — account confirmations, receipts, renewal notices, and important service updates
- •Respond to your support requests and communications
- •Display vehicle data, appraisal estimates, and market intelligence within the app
- •Analyze product usage patterns to improve platform features and performance
- •Measure marketing and acquisition performance, including whether campaigns lead to signups, card-backed trials, product activation, or subscriptions
- •Detect, investigate, and prevent fraud, abuse, and security incidents
- •Comply with applicable legal obligations and enforce our Terms of Service
We do not sell your personal information. We do not use your vehicle inventory data, deal records, or business information for any purpose other than delivering the Service to you.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
- •Active account data — retained for the lifetime of your account
- •Post-cancellation data — retained for up to 90 days following account cancellation, then deleted
- •Payment records — retained for up to 7 years as required by financial regulations
- •Support communications — retained for up to 2 years for service and compliance purposes
- •Backup data — retained in encrypted backups for up to 30 days after deletion from active systems
If you request deletion of your account or data before the end of the standard retention window, we will process your request within 30 days, subject to any overriding legal obligations.
6. Security
We take the security of your data seriously and implement industry-standard safeguards:
- •All data in transit is encrypted using TLS (Transport Layer Security)
- •Sensitive data at rest is encrypted in storage
- •Access to production systems is restricted to authorized personnel only
- •Payment data is handled exclusively by Stripe using PCI DSS-compliant infrastructure
- •Regular security reviews and vulnerability assessments
Despite these measures, no method of data transmission or storage is completely secure. We cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@flip-dash.com.
7. Your Rights & Choices
Depending on your location, you may have rights regarding your personal data:
- •Access — request a copy of the personal data we hold about you
- •Correction — request that we correct inaccurate or incomplete data
- •Deletion — request deletion of your personal data, subject to legal retention requirements
- •Portability — request your data in a structured, machine-readable format
- •Restriction — request that we limit how we process your data in certain circumstances
- •Opt-out of marketing — unsubscribe from promotional emails at any time via the unsubscribe link
To exercise any of these rights, email privacy@flip-dash.com with your request. We will verify your identity before processing and will respond within 30 days.
8. California Residents — CCPA / CPRA
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). FlipDash does not sell or share your personal information for cross-context behavioral advertising purposes.
Your California rights include the right to know, delete, correct, and opt out of the sale/sharing of personal information, as well as the right to non-discrimination for exercising your rights.
For a full summary of data categories collected and your California rights, see our Notice at Collection. To submit a California privacy request, email privacy@flip-dash.com with the subject line "California Privacy Request."
9. Children's Privacy
FlipDash is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will promptly delete it. If you believe we have received data from a minor, contact us at privacy@flip-dash.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or via an in-app notice. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Service after the effective date constitutes your acceptance of the revised policy.
11. Contact
For privacy-related questions, rights requests, or data inquiries:
Privacy Contact
privacy@flip-dash.com