Subscription & Billing Policy

FlipDash is offered through FlipDash Pro. New eligible accounts begin with a card-backed free trial before product workspace access. Pro pricing, billing frequency, trial length, and feature availability are displayed on our Pricing page and within your account settings.

We reserve the right to introduce additional plan tiers, features, or pricing options in the future. Any changes to your active plan will be communicated in advance.

After creating and verifying your account, new eligible accounts may start a free FlipDash Pro trial (currently 3 days) through secure checkout. Product workspace access requires an active trial, active subscription, or authorized administrative access. The following terms apply to the Pro trial:

• •A valid payment method (credit or debit card) is required to start your free trial
• •You will not be charged during the trial period
• •Your Pro trial begins when you complete checkout; creating or verifying an account alone does not begin the trial
• •If you do not cancel before the trial period ends, your subscription will automatically activate and your payment method will be charged the applicable monthly rate
• •You may cancel at any time during the trial at no charge
• •Trial offers are limited to one per person or business entity — accounts created to exploit repeated free trials may be suspended

FlipDash subscriptions renew automatically at the end of each billing period. By subscribing, you authorize FlipDash (via Stripe) to charge your payment method on file at the start of each renewal period, without further action required from you.

• •Monthly plans renew every 30 days from the activation date
• •Annual plans renew every 12 months from the activation date
• •Your renewal date and next charge amount are visible in Account Settings → Billing
• •We will send a renewal reminder email in advance of each billing cycle

Continued use of the Service after your renewal date constitutes acceptance of the charge for that billing period.

All payments are processed securely by Stripe, Inc., a PCI DSS-compliant payment processor. FlipDash does not store your full credit card number, card verification code (CVV), or bank account details.

Accepted payment methods include major credit and debit cards (Visa, Mastercard, American Express, Discover). Additional payment methods may be available based on your location and Stripe's capabilities.

By providing a payment method, you represent that you are authorized to use it and authorize us to charge it for your subscription on a recurring basis.

If a payment fails — due to an expired card, insufficient funds, or other reason — we will:

• •Notify you by email immediately
• •Retry the payment automatically up to 3 times over the following 7–10 days
• •Provide a link to update your payment method in Account Settings

If the payment cannot be collected after retries, your FlipDash Pro workspace access may be suspended or restricted until payment is resolved. Account, billing, and support surfaces may remain accessible so you can update payment information or manage your subscription. We will not delete your data during a temporary suspension due to payment failure.

Accounts suspended for non-payment for more than 30 days may be subject to cancellation. Your data will be retained for 90 days after cancellation.

You may cancel your FlipDash Pro subscription at any time from Account Settings → Billing. Cancellation is effective at the end of your current billing period — you retain Pro access through that date.

• •Cancelling does not entitle you to a prorated refund for unused days in the current billing period
• •After paid Pro access ends, product workspace access may be suspended while account, billing, and support surfaces remain available
• •Your data is retained for 90 days post-cancellation, after which it may be permanently deleted
• •To reactivate Pro, log in and start or resume the available Pro subscription flow

If you cancel during a free trial, you will not be charged. Trial cancellations take effect immediately.

FlipDash does not provide prorated refunds for partial billing periods or unused subscription time, with the following exceptions:

• •Billing errors — if you were charged incorrectly due to a system error, we will issue a full correction promptly
• •Unauthorized charges — if a charge was made without your authorization, contact us immediately
• •Refunds required by applicable law — e.g., certain consumer protection statutes
• •Exceptional circumstances — at our sole discretion, on a case-by-case basis

Refund requests must be submitted within 7 days of the charge in question. To request a refund, email billing@flip-dash.com with your account email and the date of the charge.

FlipDash reserves the right to change subscription pricing. We will provide at least 30 days' advance written notice of any price increase, delivered by email to your registered address. Your continued subscription after the effective date of a price change constitutes acceptance of the new pricing.

If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect without any additional charge.

Subscription prices displayed may not include applicable taxes. Depending on your location, sales tax, VAT, GST, or other applicable taxes may be added to your subscription charges. These amounts are determined by Stripe based on your billing address and applicable law. FlipDash is not responsible for tax advice — consult a tax professional regarding the deductibility of subscription fees as a business expense.

For billing questions, payment issues, or refund requests: